Important Order Information
Artwork
Production requires complete, print-ready files. If your files are not ready when your order is confirmed, your timeline may be affected and rush charges may apply.
Payment
Production begins after payment is received or approved payment terms are confirmed.
Invoice Review
Please review your invoice carefully before approving. Sizes, quantities, colors, and due dates move forward as approved.
Turnaround Time
Our standard turnaround is 10-15 business days from order confirmation. Your estimated completion date is listed on your invoice. Final timelines depend on timely payment and mockup approval.
Production Counts
We take accuracy seriously. If we identify a shortage before your deadline, we will reprint the missing items at no additional cost. If a shortage is discovered at or near your deadline, we will contact you and offer a credit or a separate shipment for the affected items.
Customer-Supplied Items
We are happy to decorate items you provide. To help us do that well, please organize items by size and quantity before drop-off. Note that some garment styles may not be compatible with your requested decoration, and we will let you know if that is the case. For high-value items, please be aware that we charge decoration costs only and cannot assume liability for the retail value of the garment in the event of a production error.
Shipping
Customers are responsible for shipping costs. For standard orders, shipping is calculated at checkout. For large shipments or orders requiring expedited delivery, final shipping costs will be billed after the order ships.
Order Issues
Inspect your order upon receipt and report any concerns to your rep within 5 business days.
Order Changes
Let us know as soon as possible if anything needs to change. Depending on where your order is in production, additional charges may apply.
Cancellations
Canceled orders may incur charges for materials, labor, or services already completed. Items that have entered production cannot be canceled or refunded.
